Delivery Policy

SHIPPING

Orders are processed between 9 am and 5 pm from Monday to Friday. Normally, general orders are shipped within 2 to 4 working days after placing the order.
*Pre-order or custom-made goods are shipped according to the order or customer service information.

Shipping China/Hong Kong/Macau 

All orders are shipped via FedEx / DHL / SF
Hong Kong and Macau - Over US60 Free Shipping
*Please refer to the latest exchange rate for accurate conversion

International Shipping

Currently, we provide international shipping services to most countries/regions around the world. Please send us an email to Contact@originalgoldsmith.com to ask if it is possible to ship the product to your country. All international orders are shipped via FedEx at a flat fee of HKD 780. Please wait 1-2 weeks. When shipping to your destination, an international shipping tracking number will be provided.

Please note that international buyers will be responsible for any import costs and/or taxes, and you may incur duties and taxes on the goods you purchase, and these fees are not collected or calculated by Originalgoldsmith. The customer shall be responsible for all import taxes, duties, customs duties, consumption taxes and other government expenses related to the goods. Such customs fees (if applicable) are usually paid directly to your national government or postal authority upon delivery. Originalgoldsmith does not participate in foreign customs policies and cannot predict the possible customs fees for goods sent outside Hong Kong. In the case of returned goods, the customer shall bear all other transportation costs and return costs assessed. Please call your local customs and customs office for more information on consumption tax.

*Please refer to the latest exchange rate for accurate conversion

Order tracking

After placing the order, you will receive an email containing the tracking code. Please give the courier some time to update the delivery status (in case you see an empty track)

Duties and taxes

After the package arrives in the destination country, any customs duties or import taxes will be charged. These costs must be paid by the recipient of the package. Unfortunately, because customs policies and import duties vary from country to country, we cannot control these costs or tell you how much they cost.

If the customer refuses to accept the package due to import duties or taxes, the customer shall be fully responsible for all postal fees, return shipping fees, customs fees and handling fees.

*Please note that we are not responsible for any lost, stolen or damaged goods. All the goods have been insured, and the buyer shall bear all liability for claims made with the transportation company.
We cannot and will not change the package or intercept the package to change the delivery.
We will only ship to the address provided during checkout. We will not underestimate the order amount or mark it as a gift.

If you have any questions or questions, please send an email to Contact@originalgoldsmith.com.


Please send us an email at Contact@originalgoldsmith.com for any concerns or questions.